Bao Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Bao Casino services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.

Bao Casino operates under a Curaçao Gaming Authority licence and a Comoros AOFA licence (reference ALSI-202506005-FI1), providing a regulated framework for player account security and fair gaming.

1. General terms and acceptance

These Terms & Conditions form a binding agreement between you and the operator of Bao Casino. They apply to the website, mobile services, games, account facilities, payment functions and other services made available through the platform. If you do not agree with these terms, you must not use the website or its services.

You should also read any other policies or notices that apply to your use of Bao Casino, including the Privacy Policy, Responsible Gambling information, promotion terms and game rules. If a specific rule conflicts with these general terms, the specific rule will normally apply to the relevant service or promotion.

Bao Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal, regulatory, technical or business developments. The current version will be made available on the website. Continuing to use the services after an update means that you accept the revised terms. You should review this page regularly.

Eligibility

You must meet all legal requirements that apply to you before using Bao Casino. You must be of the minimum legal gambling age applicable in your location and must not use the services if online gambling is prohibited where you are located. Bao Casino may restrict access where required by law, regulation, internal controls or the conditions of an applicable licence.

You must provide accurate, current and complete information when registering or using the services.
You must use the account only for your own personal and lawful purposes.
You must not permit another person to access or use your account.
You must not use the website while located in a jurisdiction where the services are unavailable or restricted.
You are responsible for checking whether gambling is legal and suitable for you before using the website.

2. Accounts, verification and security

Some services may require you to create an account. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a security failure that was not caused by you. You must notify Bao Casino promptly if you believe that your account has been accessed without permission, your credentials have been lost, or any account information is incorrect.

Bao Casino may carry out identity, age, location, payment and source-of-funds checks. These checks help meet legal obligations, prevent fraud and protect the integrity of the platform. You agree to provide documents or information that are reasonably requested for verification. Information must be genuine, readable and kept up to date.

An account may be suspended, limited or closed while checks are being completed. Where permitted by law, withdrawals or other account activity may be delayed until the required verification has been completed. If you cannot provide satisfactory information, or if the information provided is inconsistent, Bao Casino may take appropriate action under these terms and applicable requirements.

You must not open multiple accounts, create an account for another person, use false details, or attempt to avoid an account restriction. If duplicate or linked accounts are identified, Bao Casino may review related transactions, promotions and gaming activity. Any action taken will depend on the circumstances and applicable law.

Prohibited conduct

Using the website for unlawful activity, fraud, money laundering or any other dishonest purpose.
Interfering with the operation, security or availability of the website.
Using automated tools, bots, scripts or software to access or interact with the services.
Attempting to exploit an error, technical fault, pricing issue or game malfunction.
Engaging in collusion, manipulation or any conduct that unfairly affects other players.
Copying, modifying, distributing or commercially exploiting website content without permission.

3. Deposits, play and withdrawals

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not deposit funds obtained unlawfully or use payment details belonging to another person without proper authority. Payment providers may apply their own terms, fees, processing rules or security checks, and Bao Casino is not responsible for matters controlled by an external provider.

You should only deposit money that you can afford to lose. Gambling involves financial risk and outcomes are not guaranteed. Games are intended for entertainment, and no strategy can ensure a win. You remain responsible for reviewing your balance, setting suitable limits and stopping play when gambling is no longer enjoyable or affordable.

Game results are determined by the relevant game system and its rules. You should check the instructions, paytable, stake options and any other information shown before placing a wager. A wager may be treated as accepted once it is recorded by the system. If a technical problem affects a game or transaction, Bao Casino may suspend the affected service and investigate the issue.

Withdrawal requests may be subject to account verification, payment checks, transaction review and any applicable restrictions. Funds may generally be returned through an approved method associated with your account. Bao Casino may reverse, refuse or hold a transaction where there is a legal, security, fraud-prevention or responsible gambling reason to do so.

If a balance or transaction is affected by an obvious error, system fault or technical failure, Bao Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. If funds have been credited incorrectly, you agree not to use them and to notify Bao Casino through the available support channel.

4. Promotions, privacy and responsibility

Promotions and offers

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry rules, wagering conditions, applicable games, limits and any other relevant restrictions. You should read the full offer terms before opting in or using a promotional benefit.

Bao Casino may withdraw, change, suspend or cancel an offer where this is permitted by its terms or required for legal, technical, security or responsible gambling reasons. A player may be excluded from an offer where eligibility requirements are not met or where participation would breach these Terms & Conditions.

Privacy and communications

Personal information is handled in accordance with the Bao Casino Privacy Policy and applicable Australian privacy requirements. By using the services, you acknowledge that information may need to be collected and used for account management, identity checks, payment processing, security, customer support, legal compliance and responsible gambling measures.

You may receive service messages relating to your account, transactions, security or changes to the platform. Marketing communications may be managed in accordance with applicable law and available preferences. You should keep your contact and account information current so that important notices can reach you.

Responsible gambling

Bao Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek appropriate support.

Set a budget and time limit before you begin.
Do not chase losses or gamble with money needed for essential expenses.
Do not gamble when affected by alcohol, drugs, stress or strong emotions.
Use available account controls, cooling-off options or self-exclusion tools where appropriate.
Ask for help if you are concerned about your gambling or someone else’s gambling.

Suspension, termination and liability

Bao Casino may suspend or close an account where there is a suspected breach of these terms, a legal or regulatory requirement, a security concern, responsible gambling concern, payment issue or other legitimate reason. You may stop using the services at any time. Account closure does not remove obligations that arose before closure.

To the extent permitted by law, Bao Casino is not responsible for loss caused by circumstances outside its reasonable control, including interruptions to telecommunications, payment networks, devices, software or third-party services. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

If you have a question, complaint or concern about these Terms & Conditions, use the support options provided on the Bao Casino website. Complaints should include enough information for the matter to be reviewed. Any dispute will be handled in accordance with applicable Australian law and the relevant legal requirements.