Responsible Gaming

Bao Casino is committed to promoting safer gambling and helping players make informed decisions. Gambling should be a form of entertainment, not a way to make money, solve financial problems or cope with stress. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Bao Casino operates under a Curaçao Gaming Authority licence and a Comoros AOFA licence (reference ALSI-202506005-FI1), providing a regulated framework for player account security and fair gaming.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other random outcomes, so previous results do not predict what will happen next. A win does not mean that another win is more likely, and a loss does not mean that you are due a win. Trying to recover losses by continuing to gamble can increase the risk of harm.

Treat gambling as a paid leisure activity. Decide in advance how much time and money you are comfortable spending, and stop when you reach either limit. Never gamble with money set aside for rent, mortgage payments, bills, food, education, savings or other essential needs. Do not borrow money, use credit to chase losses or sell possessions to fund gambling.

Only gamble when you are feeling calm and able to make clear decisions.
Set a spending limit before you start and keep to it.
Set a time limit and take regular breaks away from the game.
Keep gambling separate from important financial commitments.
Avoid gambling when affected by alcohol, drugs, tiredness, anger or distress.
Remember that gambling outcomes are not a source of income.
Do not chase losses or increase stakes to try to change a result.

It can also help to keep a record of deposits, withdrawals, playing time and overall spending. Looking at your activity regularly may help you identify changes in your habits before they become difficult to manage. If gambling stops feeling enjoyable or begins to affect your life, take a break and seek support.

Tools for safer gambling

Practical limits can help you stay in control. Depending on the features available through your account, you may be able to request or apply limits relating to deposits, wagers, losses, session time or account activity. Limits should be considered before you begin gambling, rather than after a loss or during a period of strong emotion.

Use limits before you play

Choose an amount and period that reflect your budget. A limit is not a target to spend, and reaching it should be a clear signal to stop. If you are unsure what limit is appropriate, consider your regular income, essential expenses, debts and other financial responsibilities. Your gambling budget should only come from money left after those needs have been met.

Take a break when needed

A temporary break can provide time to review your habits and remove the pressure to continue playing. You can request a break if you feel gambling is becoming too frequent, expensive or distracting. For a longer-term response, you may wish to ask for account closure or self-exclusion where that option is available. A self-exclusion request is intended to help prevent access for the selected period, but you should also consider blocking access to other gambling services and discussing your decision with someone you trust.

Do not bypass your own safeguards

Do not create additional accounts, use another person's account or ask someone else to gamble on your behalf after setting a limit, taking a break or closing an account. If you have concerns about access to your account or want help with a safer gambling setting, contact the available support team through the website. We may need to verify account details before taking action.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem at first. You do not need to wait until a serious crisis to ask for help. Early support can make it easier to regain control.

Possible warning signs include spending more time or money gambling than planned, feeling restless or irritable when trying to stop, thinking about gambling throughout the day, or returning to gamble soon after a loss. Other signs may include hiding gambling from family or friends, borrowing money, missing bills, neglecting responsibilities, arguing about gambling, losing sleep or feeling anxious, guilty, hopeless or distressed after playing.

You need to gamble with larger amounts to get the same excitement.
You repeatedly try to win back money that has been lost.
You cancel plans or miss work, study or family commitments to gamble.
You use money intended for everyday expenses or rely on credit.
You feel unable to stop even when you want to.
You hide transactions, accounts or the amount you have spent.
Gambling is affecting your mood, relationships or sense of safety.

If any of these signs are familiar, stop gambling and talk with a qualified support service, financial counsellor, health professional or trusted person. You can also ask the people close to you whether they have noticed changes. Support is available for people who gamble as well as family members, friends and others affected by gambling.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent help through local emergency services or a crisis support service in Australia. If you are in immediate danger, call Triple Zero (000). Do not remain alone with these thoughts; move to a safe place and contact someone you trust.

Support, account safety and player responsibilities

Australian players can seek confidential information and counselling from recognised gambling support services, including Gambling Help Online and state or territory gambling support programs. These services can provide guidance about gambling habits, financial concerns, family impacts and treatment options. Availability and contact methods can differ between states and territories, so use current official Australian government or health-service information when looking for assistance.

You may wish to involve a trusted family member or friend in your plan. They can help you stick to a budget, monitor a break, remove gambling applications from devices or support you while you contact a professional. A financial counsellor may also help with budgeting, debts and practical steps to protect essential money.

Protect your account

Keep your login details private and use a strong, unique password.
Do not allow another person to use your account.
Review account activity and payment records regularly.
Contact support promptly if you notice activity you do not recognise.
Keep your devices and email account protected with appropriate security settings.
Do not gamble on behalf of another person or allow another person to gamble through your account.

Age and legal responsibility

Gambling is intended for adults who meet the applicable age and legal requirements. Underage people must not use a gambling account or access gambling services. Parents and carers should use device controls, payment protections and account security measures to help prevent children from accessing gambling content. You are responsible for providing accurate information when required and for following the laws that apply to you.

For help with safer gambling settings, a break, self-exclusion or account concerns, use the support options made available on the Bao Casino website. No gambling activity is risk-free, but setting clear boundaries and seeking help early can reduce the chance of harm. If you are unsure whether gambling is affecting you or someone close to you, treat that concern seriously and speak with a qualified support service.